That's a whole different discussion.
You would like to think the Club had some sort of plan for that before they put next seasons tickets on sale as obviously a lot of Clubs haven't done so yet.
Does knowing that you are extremely unlikely to get all the games you paid for before you renewed mean you shouldn't get a refund? I think that this virtual ST will mean that Clubs won't offer any refund at all.
This is a tough one. I would doubt them offering much in terms of refund for missed games, unless cancelling ST for this season.
However, as you say, waiting until the lay of the land was clearer so supporters had a more informed choice in terms of the options and how the BCD situation would be accounted for would've been useful.
I was on auto-renew, so received an email saying it had been renewed and first payment was due last Friday. So money has to be paid before any VST details or anything were known. It's a case of buy something that isn't really defined in any meaningful sense and more "you'll probably not get to see some of the games in the stadium, but no idea if that's the case or how many, but we'll look into what we might be able to do if that happens, but it might be nothing..."
Add to that the £25 voucher, with no idea of how it would be distributed until now - and that's pretty poor too. Have to actually email to claim it and on top of that, it's got a deadline for redemption of 31st December.
If you've already bought into MyGers, as they encouraged folk to do with renewals, you can't redeem your voucher against it. It's redeemable against things like stadium tours/soccer schools which are of limited appeal. It's also redeemable against non-ST home matches, but we have no idea when we'll be allowed back in the stadium, so what games will actually be available to use the voucher against by the time it expires?
The entire approach is dependent on and driven by a reliance on blind loyalty of supporters and willingness to pay money just to fill coffers, while happily accepting reduced service in return.
That's fine, it's a business trying to stay afloat, but it has been horribly handled from a communications perspective in terms of "thanking us for our loyalty". It's really a plea for help at a difficult time.
People will be prioritising things just now in life, so I expect a good few longer term supporters will either not take it up or will take their tickets but less of the additional commitments than before.
Others will give them money because that's what they want to do.
Each to their own and I have no problem with customers taking refunds for something they paid for and didn't get, regardless of affordability. People can't be treated like a financial commodity one minute then attacked for acting like one the next.