You should have had a confirmation email (I got mine on Monday )with the sort code and the account number and name on the account ,they will be taking your payments from.If the details in the email are incorrect you would need to contact them.
It is your bank account the DD comes off
Ok hopefully they get back to you quickly
All through the thread mate. Firstly, make sure you transfer BOTH accounts to the new system by doing the password reset on BOTH accounts.
i have the same problem. can't renew my son or myself.
See post #1281 from the same poster you quote. His issue was resolved fairly simply in the end.
Good Luck, hope it works out eventually.
Thanks, but had already renewed both passwords to log into new platform.
Should be worked out mate…I’ll follow the steps suggested.
Oh well I’ll just go,through tomorrow still haven’t contacted me but looks like that’ll do no god anyway. Hope you get it sorted and save a journey.
I’ve managed to get it sorted now mate and received confirmation. Save me a trip on Friday.
Good to hear I'm not holding out hope that's 2 weeks I've been waiting there useless
Send them another email highlighting that you have already submitted an email 2 weeks ago and you have still not had a response mate. That should hopefully work.
Done that twice already I'm going through tomorrow unless it pops up in my inbox before 9am away next week with work so need it sorted. Dragging the boy through as well in case for some reason he needs to be there as well lol.
That’s shocking. A total pain in the arse. It will all be over tomorrow mate. We can then look forward to next seasons renewals…
Thanks mate.
I would imagine so but still to be confirmed. I’m a mover as well, while I’ve received an email confirmation of my new seats, it is not showing in my account history. Is that the same for everyone?
@Partickger @FrankieGovanLoyal
All I had from rangers was this on the 17th of April I renewed on the 11th to
Just phoned premium credit to basically got the same thing told club will make the application to them and then same what happened last season they will send email ect.
Would probably have been best left until after the ST rush (or before). Not unexpected they'd ask the name etc of the new owner, that's detailed in the FAQs, but did they actually say said person had to be on the MyGers Waiting List? That's a change if so?
I’m in the process of transferring my ST to a relative. Been a bit of a hassle, I provided all the requested details to which I now know is Customer Services, thought it was the TO.
Finally all sorted even had to get a call back as they couldn’t process my sons one in the ticket centre when I was there.
Glad you are finally sorted mate.
They never said waiting list but they definitely said they had to be a My Gers 24/25 member to even process it.
Thanks for the reply mate. I see another poster was told the person they were transferring to had to be in MyGers as well, so it’s obviously a thing now.
It’s a fair rule in my opinion. If you need to be a MyGers member to get on the waiting list then you should have to be a member to benefit from a transfer where you are basically skipping ahead of those in the waiting list
Agree wholeheartedly mate.
Unlikely to be your issue but you have moved both accounts to the new system I assume - you and your son - by doing the password reset thing for each of you and not just yourself?
@BenVorlich
Need to be a MyGers member to get a ticket transferred to you now
