This is based on my experience and questions asked and answers in the other thread.
Let me know of any errors (typos or errors of fact) and I'll try to keep this first post updated.
Edited 12/4 10:26 to add payment methods.
12/4 11:26 added a common payment issue
12/4 11:53 drop leading zeroes from rangers number
12/4 12:25 Clarified Seatsub deadline, explained charity donation
12/4 21:21 Added additional seatsub transfer to seatgeek
1 General
1.1 WTF is going on?
The club are using the new Seatgeek platform for the season ticket renewals. Not all features and account information have been transferred over. You have to set up a new account on the new system by going to renew.rangers.co.uk and following the password reset instructions.
1.2 Where is my renewal email?
Some people have not received the original renewal email. Check your spam folder etc.
If you have changed your email address with rangers recently, the Seatgeek system may have the old one.
Contact the ticket office.
1.3 Where is my password reset email?
As of Thursday night, password reset emails are taking a long time (possibly hours) to arrive. This is probably because the system is overloaded.
It might be worth trying requesting a reset again. In all 3 of my accounts the email arrived shortly after I re-requested it.
Otherwise, just keep trying.
1.4 How do I contact the ticket office?
Once logged in to renew.rangers.co.uk, click on Ask Rangers and then on Contact Us. There is a web form to fill in. This is the same as the old system.
1.5 My address is wrong.
If you've changed your address recently, the seatgeek system may have the old one.
Once logged on to renew.rangers.co.uk, click on Rangers Account. Details can be edit there.
1.6 It won't accept my rangers number.
Use your Rangers number without any leading zeroes. As issued, most have 2 or 3 leading zeroes, but these should be ignored when logging in.
2 Seatsub
IF YOU ARE ON AUTO-RENEW AND YOU WANT TO USE YOUR SEATSUB CREDIT, YOU HAVE TO DO IT BEFORE 9AM ON 15TH APRIL.
2.1 Where is my seatsub balance?
Seatsub balances where transferred over to SeatGeek on 29th February.
This balance will be available to pay towards your renewal. It won't be visible until you get to the payment page of your renewal.
Any seatsub credit you have earned since the 29th of February is still in the old system and will be transferred later.
2.2 How much is my seatsub balance?
Your available balance will be displayed at the payment stage.
You can check it by looking at your credit balance in the old system. This gives a history of credits and debits. If you had a credit balance at 29th February, there should be an Adjustment transaction for the amount transferred. There was a second transfer around 21st March. Your available credit should be the total of those adjustments.
2.3 I'm on auto-renew, how can I use my seatsub credit?
You have to renew manually. Follow the instructions in the email about resetting your password and then click on the Renew Season Ticket link. There is a deadline of 9am Monday 15th April for this.
3 CCCS
3.1 When can I sign up for CCCS?
There is no need to do this immediately, deadline to sign up is October.
You can do it as you renew by ticking the box on the second renewal page. (But see Friends and Family below)
3.2 How can I sign up for CCCS?
You can do it by ticking the box as you renew your season ticket.
If you have already renewed, log back into renew.rangers.co.uk and click on the Enrol/Update CCCS link - it has a picture of the manager.
The menu item at the top 24/25 CCCS Enrolment doesn't seem to work.
3.3 Does CCCS auto-renew?
No. Even if your season ticket is on auto renew you have to enrol for CCCS manually.
4 Friends and Family.
4.1 Can I renew several tickets at once?
Yes, but there are limitations on CCCS sign up and Seatsub credit.
4.2 Not all my friends are on CCCS.
If you are renewing several tickets at once, and you click the box for CCCS all the tickets will be signed up for CCCS. If you don't want this, you will have to do the tickets individually.
4.3 Several of my friends have seatsub credit.
As far as I can see, you can only apply the seatsub credit of the account which is doing the renewal. If you need to apply more than one credit balance you will have to do them individually.
5 Payment Methods
5.1 How can I pay?
There are 2 payment methods Credit/Debit card single payment and 4 month direct debit.
The 4 payments are taken on the 1st of May, June, July, August.
5.2 What about the 10-month DD?
This appears only to be available to those who are already using it.
6 Payment Issues
6.1 I'm getting this message.
Payment is still being processed. You are advised to return to the payment website and either complete or cancel the payment. OR you can cancel the entire transaction, however in this case there is some risk that the payment will still be processed.
Click here to cancel the transaction
This occurs when payment apparently fails, but it also occurs if you go through some of the steps but don't even attempt to pay. You can't do anything while this appears.
It may go away on its own, but I have never waited long enough.
If you haven't attempted payment, just cancel.
If you have attempted payment, then the best course of action is probably to wait a bit.
Check your banking app and see if there is a pending payment, cancel this, wait a bit, check your banking app again and proceed accordingly.
Either Rangers or the bank will almost certainly refund a double payment, but that's no good if you can't spare the money while it gets sorted out.
6.2 How can I get rid of the £3 charity donation?
Don't confuse the £3 processing fee with the charity donation. The system will only take a charity donation if you click the button.
Let me know of any errors (typos or errors of fact) and I'll try to keep this first post updated.
Edited 12/4 10:26 to add payment methods.
12/4 11:26 added a common payment issue
12/4 11:53 drop leading zeroes from rangers number
12/4 12:25 Clarified Seatsub deadline, explained charity donation
12/4 21:21 Added additional seatsub transfer to seatgeek
1 General
1.1 WTF is going on?
The club are using the new Seatgeek platform for the season ticket renewals. Not all features and account information have been transferred over. You have to set up a new account on the new system by going to renew.rangers.co.uk and following the password reset instructions.
1.2 Where is my renewal email?
Some people have not received the original renewal email. Check your spam folder etc.
If you have changed your email address with rangers recently, the Seatgeek system may have the old one.
Contact the ticket office.
1.3 Where is my password reset email?
As of Thursday night, password reset emails are taking a long time (possibly hours) to arrive. This is probably because the system is overloaded.
It might be worth trying requesting a reset again. In all 3 of my accounts the email arrived shortly after I re-requested it.
Otherwise, just keep trying.
1.4 How do I contact the ticket office?
Once logged in to renew.rangers.co.uk, click on Ask Rangers and then on Contact Us. There is a web form to fill in. This is the same as the old system.
1.5 My address is wrong.
If you've changed your address recently, the seatgeek system may have the old one.
Once logged on to renew.rangers.co.uk, click on Rangers Account. Details can be edit there.
1.6 It won't accept my rangers number.
Use your Rangers number without any leading zeroes. As issued, most have 2 or 3 leading zeroes, but these should be ignored when logging in.
2 Seatsub
IF YOU ARE ON AUTO-RENEW AND YOU WANT TO USE YOUR SEATSUB CREDIT, YOU HAVE TO DO IT BEFORE 9AM ON 15TH APRIL.
2.1 Where is my seatsub balance?
Seatsub balances where transferred over to SeatGeek on 29th February.
This balance will be available to pay towards your renewal. It won't be visible until you get to the payment page of your renewal.
Any seatsub credit you have earned since the 29th of February is still in the old system and will be transferred later.
2.2 How much is my seatsub balance?
Your available balance will be displayed at the payment stage.
You can check it by looking at your credit balance in the old system. This gives a history of credits and debits. If you had a credit balance at 29th February, there should be an Adjustment transaction for the amount transferred. There was a second transfer around 21st March. Your available credit should be the total of those adjustments.
2.3 I'm on auto-renew, how can I use my seatsub credit?
You have to renew manually. Follow the instructions in the email about resetting your password and then click on the Renew Season Ticket link. There is a deadline of 9am Monday 15th April for this.
3 CCCS
3.1 When can I sign up for CCCS?
There is no need to do this immediately, deadline to sign up is October.
You can do it as you renew by ticking the box on the second renewal page. (But see Friends and Family below)
3.2 How can I sign up for CCCS?
You can do it by ticking the box as you renew your season ticket.
If you have already renewed, log back into renew.rangers.co.uk and click on the Enrol/Update CCCS link - it has a picture of the manager.
The menu item at the top 24/25 CCCS Enrolment doesn't seem to work.
3.3 Does CCCS auto-renew?
No. Even if your season ticket is on auto renew you have to enrol for CCCS manually.
4 Friends and Family.
4.1 Can I renew several tickets at once?
Yes, but there are limitations on CCCS sign up and Seatsub credit.
4.2 Not all my friends are on CCCS.
If you are renewing several tickets at once, and you click the box for CCCS all the tickets will be signed up for CCCS. If you don't want this, you will have to do the tickets individually.
4.3 Several of my friends have seatsub credit.
As far as I can see, you can only apply the seatsub credit of the account which is doing the renewal. If you need to apply more than one credit balance you will have to do them individually.
5 Payment Methods
5.1 How can I pay?
There are 2 payment methods Credit/Debit card single payment and 4 month direct debit.
The 4 payments are taken on the 1st of May, June, July, August.
5.2 What about the 10-month DD?
This appears only to be available to those who are already using it.
6 Payment Issues
6.1 I'm getting this message.
Payment is still being processed. You are advised to return to the payment website and either complete or cancel the payment. OR you can cancel the entire transaction, however in this case there is some risk that the payment will still be processed.
Click here to cancel the transaction
This occurs when payment apparently fails, but it also occurs if you go through some of the steps but don't even attempt to pay. You can't do anything while this appears.
It may go away on its own, but I have never waited long enough.
If you haven't attempted payment, just cancel.
If you have attempted payment, then the best course of action is probably to wait a bit.
Check your banking app and see if there is a pending payment, cancel this, wait a bit, check your banking app again and proceed accordingly.
Either Rangers or the bank will almost certainly refund a double payment, but that's no good if you can't spare the money while it gets sorted out.
6.2 How can I get rid of the £3 charity donation?
Don't confuse the £3 processing fee with the charity donation. The system will only take a charity donation if you click the button.
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