Purchased a ticket for tomorrow on Monday, was to be posted special delivery but haven't received it.
Emailed ticket office several times yesterday and today but no response.
Any ideas what I can do?
In the past you’ve need to get in touch with the club first try the SLO ?You'll be able to get a reprint up there. Wee portacabin at the corner between the Main and West Stand.
@Greg Marshall see above. Can you advise, please?In the past you’ve need to get in touch with the club first try the SLO ?
Check your junk mail.Email the SLO and keep trying tomorrow.Purchased a ticket for tomorrow on Monday, was to be posted special delivery but haven't received it.
Emailed ticket office several times yesterday and today but no response.
Any ideas what I can do?
In the past you’ve need to get in touch with the club first try the SLO ?
If you are doing this make sure you are there very early. The queue has looked absolutely wild any time I’ve passed itYou'll be able to get a reprint up there. Wee portacabin at the corner between the Main and West Stand. Take ID and the email confirmation.
If you are doing this make sure you are there very early. The queue has looked absolutely wild any time I’ve passed it
Greg Marshall can be contacted by email at slo@rangers.co.uk or by calling 0141 580 8670.Anyone have an email address for SLO?
Bring ID to the ticket booth at Hampden and have your Rangers number - we take staff to the games to help fans with such situations - it will open at 1:30.@Greg Marshall see above. Can you advise, please?
Thanks Greg,Bring ID to the ticket booth at Hampden and have your Rangers number - we take staff to the games to help fans with such situations - it will open at 1:30.
Did you actually buy a ticket? It sounds like you had the requirement to buy but didn’t, which would explain why it wasn’t deliveredSo I went to the ticker office. Was served by a very rude and condescending guy called Andrew Smith. He gave my no explanation why I didn't have to a ticket just told me I wasn't getting in. He said my confirmation email is just to say I'm eligible for the ticket despite it saying purchase confirmation and receiving it right after going on the website and purchasing it a ticket. When I asked him for futher explanation he said you're not getting in simple as that and said I had forced the system to send me that email so it looked like I had to ticket. He said if I didn't leave immediately he would report me to the club and call security.
I my mate told me to leave but I went back and asked to speak to his supervisor. He said no one else is going to talk to you, another guy then runs over and shouts you're not getting much ticket now %^*& off.
If there has been a problem and it's explained properly but they way they spoke to me and patronised me was shocking.
What the hell is going on?
Did you get a tracking number for Royal Mail in the ticket confirmation email?So I went to the ticker office. Was served by a very rude and condescending guy called Andrew Smith. He gave my no explanation why I didn't have to a ticket just told me I wasn't getting in. He said my confirmation email is just to say I'm eligible for the ticket despite it saying purchase confirmation and receiving it right after going on the website and purchasing it a ticket. When I asked him for futher explanation he said you're not getting in simple as that and said I had forced the system to send me that email so it looked like I had to ticket. He said if I didn't leave immediately he would report me to the club and call security.
I my mate told me to leave but I went back and asked to speak to his supervisor. He said no one else is going to talk to you, another guy then runs over and shouts you're not getting much ticket now %^*& off.
If there has been a problem and it's explained properly but they way they spoke to me and patronised me was shocking.
What the hell is going on?
He’s not bought the ticket I don’t thinkDid you get a tracking number for Royal Mail in the ticket confirmation email?
Mygers £40 auto Renewals was taken last Monday so that could’ve added to the confusion.He’s not bought the ticket I don’t think
That may well be the case however staff should not be talking to supporters in the manner that was stated surely.He’s not bought the ticket I don’t think
Of course- but we are only getting one side of the story here aren’t we?That may well be the case however staff should not be talking to supporters in the manner that was stated surely.
I got an email saying I had the requirement, went on website put my card details in and right after that for a purchase confirmation.Did you actually buy a ticket? It sounds like you had the requirement to buy but didn’t, which would explain why it wasn’t delivered
Correct. I wasn't very polite either. But only after being spoken to like filth and being accused of trying to scam a ticket.Of course- but we are only getting one side of the story here aren’t we?
Did you get a confirmation email when you bought the ticket?I got an email saying I had the requirement, went on website put my card details in and right after that for a purchase confirmation.
That email has a payment reference on it
Ok, so not entirely the guy Andrew’s fault then?Correct. I wasn't very polite either. But only after being spoken to like filth and being accused of trying to scam a ticket.
If that's the case a proper explanation would have sorted the situation.He’s not bought the ticket I don’t think
The requirement to buy is added to everyone who is eligible to buy a tickets account. You still need to buy the ticket.If that's the case a proper explanation would have sorted the situation.
I wanted to know why I had an email with a payment reference.
Is the money out your bank for the ticket?Correct. I wasn't very polite either. But only after being spoken to like filth and being accused of trying to scam a ticket.
He was very rude gave me no explanation and his attitude was really stinking, only after that I gave him a bit of grief back. I wanted an explanation what the problem was. He had decided straight away I was trying to scam them and wasn't interested in providing any sort of help or explanation.Ok, so not entirely the guy Andrew’s fault then?
So you weren’t rude or condescending to him at all? Why was your mate telling you to leave?He was very rude gave me no explanation and his attitude was really stinking, only after that I gave him a bit of grief back. I wanted an explanation what the problem was. He had decided straight away I was trying to scam them and wasn't interested in providing any sort of help or explanation.
The email says purchase confirmation, has been a payment reference and looks the same as the email I get with any other ticket purchase.2 things… check your order history being allocated a ticket is different from buying one, and has money came out your bank?
Not being funny mate, but nobody’s going to tell you to f@£k off unless you have gone in shouting the odds at them. You’ve made a mistake and not bought the ticket.The email says purchase confirmation, has been a payment reference and looks the same as the email I get with any other ticket purchase.
A payment came out 2 days later but this turned out to be for mygers auto renewal so payment wasn't taken.
There clearly has been an issue taking my payment on the website, so an explanation of the problem would have solved all the grief.
There's no circumstance where I should have been told you don't have a ticket now %^*& off.
The email if you did buy the ticket should’ve been something like this, was it?The email says purchase confirmation, has been a payment reference and looks the same as the email I get with any other ticket purchase.
A payment came out 2 days later but this turned out to be for mygers auto renewal so payment wasn't taken.
There clearly has been an issue taking my payment on the website, so an explanation of the problem would have solved all the grief.
There's no circumstance where I should have been told you don't have a ticket now %^*& off.
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Exactly like thatThe email if you did buy the ticket should’ve been something like this, was it?
Dear XXXX
Thank you for purchasing from Rangers Football Club Ticket Office.
Your order details are as follows…
Payment Reference XXXXX
Purchase Owner XXXX
2 X RANGERS V HEARTS
Date 21 April 2024 / Time 15:00
Except in the price it will have said £0.00Exactly like that
Thats not what happened at all. I have an email confirmation so can you explain that?Not being funny mate, but nobody’s going to tell you to f@£k off unless you have gone in shouting the odds at them. You’ve made a mistake and not bought the ticket.
Yes it did. I emailed the ticket office many times but when I checked I have had several tickets before with 0 value and haven't had a problem.Except in the price it will have said £0.00
I bought one outside luckily was plenty for sale the guy who sold be it actually witnesses what happened and heard how they were speaking to me and offered me it free but I paid himSo did you get in? No?
Well inI bought one outside luckily was plenty for sale the guy who sold be it actually witnesses what happened and heard how they were speaking to me and offered me it free but I paid him
Why did your mate advise you to leave?Guys in getting about as much help here as I did at the office, questions being asked of my actions!
I can assure you I was spoken to like filth and offered no explanation what had happened.
I'll leave it there and take it up with the club during the Week.
Many Thanks for anyone actually trying to give me advice on this issue
You have an email confirmation of the requirement to buy a ticket. The price on it is £0.00. Being a 41 year old man doesn’t stop you shouting at peopleThats not what happened at all. I have an email confirmation so can you explain that?
All I was asking for was an explanation and the guy outright accused me of trying to scam them.
I'm a 41 your old man, I wasn't shouting the odds at anyone.
None of this adds up. You don't get an email confirmation of a requirement. It just gets added to your account.You have an email confirmation of the requirement to buy a ticket. The price on it is £0.00. Being a 41 year old man doesn’t stop you shouting at people